The text tell that social networks are in some case a way used by personal of British Airways (BA) and Virgin Atlantic to attacking them and said there problem with there job. In my opinion they use a social network because is very easy to tell problem very quickly to meany people. Other thing is that in facebook you post messeges and, i tink,the companie can't say you nothing. On the other hand is very strange taht they have cockroaches in airplanes. To conclude i think that the people need carry on for throughout because any people are perfect.

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