Nowadays, some firms use social networks like facebook or MySpace as a way of promoting their products or sevices. Although there are some cases

where this publicity can be potencially damaging for the image of companies. That is the case of British Airways and Virgin Atlantic, two airlines that

discovered that their cabin crew used Facebook forums to critizise passengers behaviour and personal hygiene. Specialists recommend companies to

be more attentive to their workers movements and ensure the fulfilment of the rules, to prevent passengers complaints.

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