the increse of the use of internet provides companies a new kind of publicity like social networks…but some companies may have problems with their employees because a bad use of internet can make an adverse publicity…this is the case of important airlines like British Airways an Virgin Atlantic that had problems because some employees complained an joked about their customers by facebook and these customers saw it. The lesson for companies is to prepare mentally to their employees in a correct use of these social networks, by not posting information online about the company.

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